PROFILE FOR SERVICE ENGINEER CHINA

Education

* Bachelor of Mechanical, Electrical or Automatization Engineering or above

* At least five 3 years’ experience in working as Service Engineer for an international supplier for Thermal Processes, Incineration or Heat Transfer technology.

* Basic knowledge in algorithmic language and on Programmable Logic Controllers (PLC) is an advantage

* Knowledge and experience in industrial Burner- technology and control, as well as knowledge in combustion technology is an advantage.

* Must be fluent in Chinese and English language (Written and spoken)

* Excellent computer skills

Qualities

* A self starter with plenty of initiative.

* Open and eager to learn new technologies, applications and tasks

* Good listener

* Good technical empathy and comprehension paired with analytical working skills

* Poise and friendly appearance, persuasive and strongly customer-oriented behaviours

* Diligent executor well organized with attention to detail.

* Strong communication skills, good, sound judgement and business sensed.

* Independently and responsible executor under adherence to technical instructions, safety- and internal rules.

* Intense travelling required.

* Flexibility quality focus.

* Tractable documentation skills.

Job description, tasks and responsibilities

* Awareness to be a key person in customer relation and therefore responsible to keep and further improve our
relationship and reputation to customers.
* Independent, safe and proper execution of assigned and instructed Service Task.

* Respects and follows the instructions given by the ASS Manager
* Keeps closed contact to ASS Manager during the job execution

* Instruct customer personal in correct handling, operation and maintenance of the units

* Informs ASS Manager on observations made or information received at sites not related to the assigned
Service task.

* Reporting according Bertrams reporting rules.

* Technical Reports are to be issued in bilingual form (Cn/E) with clear and objective given content.
* Gives support to improve our Technologies and Services by active and positive suggestions given.

* Issuing of NCR (Non-Conformity Report).

* Assists ASS Manager in customer care activities or trouble shooting cases.

* Accepts other tasks outlined from designated activities and Job description.

* Expected to build multi-level relationships in each customer and develop personal relations to key persons on necessary levels

* Responsible for technical and safe execution of assigned Service Tasks. .
* Gives full support in the realization of BOOST Service strategy and achievement of Targets set.

* Promotes indirectly Sales of Spare Parts and ServicesProgrammiersprache

* Provide clean and clear reports

* Provide assistance to establish short and mid-term Service planning.

* Set up of service process and Engineer hand book.

Objectives:

* Execution of job within given instructions and beyond customer’s expectations.

* Improvement of customer satisfaction

* Grow of Service Business